Club Central Menai Wins NSW Customer Service Award
Club Central Menai has been recognised amongst more than 30 medium-sized clubs in NSW for providing outstanding customer service. The prestigious Superior Service Club Award is presented by OOPS (Outstanding Operating Procedures and Services) to acknowledge outstanding customer service in the clubs, hotels and pubs industry.
“This award is evidence of our team’s commitment to our vision to exceed customer and community expectations in everything we do. It shows that we are achieving our mission to provide facilities, service and value that lead to positive experiences and demonstrates that our staff are willing to go the extra mile for members and guests,” said Club Central Chief Executive Officer, Mike Walker.
OOPS provides evaluation and auditing of customer service, image and presentation standards as well as regulatory compliance for registered Clubs across NSW.
“The OOPS mystery shoppers conducted 16 visits and evaluations of Club Central Menai resulting in an aggregate score of 97% in our core reporting criteria across the foyer, bar and gaming customer service areas,” said Michelle Pascoe, General Manager, OOPS.
The OOPS Awards are presented across three categories of large, medium and small clubs and are in their sixth year. The coveted award identifies clubs that are creating memorable experiences that will have customers returning and recommending venues to others.
“Across the industry the level of consistent superior service and the ability to exceed expectations of club patrons was certainly raised in 2017. We are pleased that Club Central Menai’s reputation as a leading-edge community grounded club has been confirmed with this result,” said Ms Pascoe.
Clubs eligible for the awards are assessed several times each quarter through mystery visits or calls to reception requesting details of an upcoming event. The way staff respond and how the Club presents and delivers its services and facilities are all considered in the final score.
“Our challenge now is to improve on the wonderful benchmark we’ve established and continue to provide excellent service for our members and guests,” said Mr Walker.
Quotes from the OOPS mystery shoppers after visiting Club Central Menai:
“Staff were seen to be professional at all times and conducting their duties in a diligent manner. They worked very well together and were observed helping out wherever it was needed, all while ensuring I was made to feel like a valued patron of the Club.”
“Excellent gaming facilities, coupled with polite, friendly and genuine interactions from team members who ensured that all members and visitors in the gaming area were served well.”
“The foyer was very impressive on first sight. Lighting, temperature control and décor were maintained at appropriate levels to offer a comfortable and welcoming experience. Staff members greeted us very warmly and came across as friendly, polite and genuinely happy to assist.”
“It has been said that first impressions count and this is certainly true for Club Central Menai where an excellent first impression was gained by me and others due to the customer focus and attention of the staff, and the great appearance of the entrance and foyer area.”
“A superior venue with excellent ambience, polite friendly staff members and high-quality facilities on offer.”
500 students benefit from hospitality work experience at Club Central Menai
The team behind the great meals at Club Central Menai, Myriam Facer Catering, have been rewarded for hosting more than 500 hospitality work experience students over the past five years by the Southern Sydney Business Education Network.
Owner, Myriam Facer, was recently presented with a Vocational Education & Training (VET) Excellence Award in recognition of the contribution to VET Workplace Learning.
Local students are given work experience under the supervision of qualified chefs at Club Central’s Terrace Bistro, providing a taste of what it’s like to work in a busy commercial kitchen.
“On average we serve more than 3,500 meals every week, including everything from seafood platters to burgers and pizzas. But our biggest seller is the good old chicken schnitzel and I think it’s because our chefs hand crumb the schnitzel fresh every day,” said Mrs Myriam Facer, Owner, Myriam Facer Catering.
“Traditionally Christmas is one of the busiest times, but our busiest single day of the year is Mother’s Day, where we serve around 1000 people. Our kitchen is a very fast-paced environment, but it’s really enjoyable to deliver good-quality food for our customers.
“We’re thrilled to be recognised with a Host Employer Excellence Award from the Southern Sydney Business Education Network. Hosting work placements and work experience students is a great way to help young people get a taste of the work force in a practical and safe environment. It’s our way of giving back to our local community and hopefully helps inspire our young people to take on a future career in hospitality,” she said.
Celebrating everyday beauty and resilience through art
To celebrate International Day of People with a Disability, Kingsgrove Community Aid Centre unveiled a masterpiece called “Wonderland” created by students of its Disability Art Class and Day Care program on Wednesday 6 December.
Chief Executive Officer of Kingsgrove Community Aid Centre, Anne Farrah Hill says the aim of the Disability Art Program is to empower local people with a disability to engage with and be active contributors to their community.
“We’ve launched this artwork as a celebration of the program and to demonstrate the enjoyment that our participants get out of exploring their creativity,” said Mrs Farah Hill.
“We’ve been supporting young people with disabilities and their families for the past five years and designed this program to provide activities and services for people who are 18 years and over in the Kingsgrove and St George areas. We were grateful to receive a $13,000 grant from Club Central Hurstville which enabled us to provide this as a free service to the community,” she said.
Club Central Director, Sandra Coogan, helped launch the artwork and congratulated the group on the finished piece.
“What a better way to celebrate International Day of People with a Disability than to unveil a masterpiece created by some talented locals. It’s fantastic to see the difference this program is making and Club Central is proud to be able to support community members with a disability to connect and engage with each other in a meaningful way,” said Ms Coogan.
The “Wonderland” artwork has been created by a group of students ranging in age from 19 to 76 and depicts the beauties of the local environment, full of sunshine, trees, flowers and butterflies.
A further eight pieces of art from KCAC’s Disability Art Class will be framed and displayed at the Civic Theatre Hurstville with electronic copies on screen rotation at Westfield Hurstville, as part of the Georges River Council’s International Day of People with Disability celebrations.
As well as gaining significant enjoyment from the art and craft activities, the participants have shown improvements in their interpersonal and independent living skills through the yoga and cooking segments of the program.
“The program has been an outstanding success with 15-25 participants for every session since it began in February this year. Based on the feedback we hope to continue the program and introduce more fun activities with clay modelling, singing, dancing, cooking and outdoor activities,” said Ms Farah Hill.
For more information on Kingsgrove Community Aid Centre’s programs visit www.kcac.org.au/.
Menai Businesses Celebrate Success at Business Awards
More than 200 people celebrated the 17th Menai District Business Awards at Club Central Menai with 14 awards recognising the best of the best amongst local service providers and retailers.
A total of 47 businesses located in the Alfords Point, Bangor, Barden Ridge, Illawong, Lucas Heights, Menai and Woronora areas were nominated.
“Since 2000 the Menai District Business Awards have been recognising local operators who are excelling in providing high quality products and services to the community,” said Mike Walker, Chief Executive Officer, Club Central.
“However, this will be the last year for the Menai District Business Awards, following the amalgamation of the Menai and Sutherland Business Chambers.
“Our awards program have provided a fantastic way for businesses to benchmark themselves against local competition. The winning businesses have benefitted from a boost in customer confidence and improvements in recruitment and retention of great staff who want to work for a reputable local business,” Mr Walker said.
“Over the past 17 years the Menai District Business Awards have assisted in promoting the whole Menai District to the wider community, which has delivered significant benefits to all businesses in the area,” he said.
Awards were handed out across eleven categories including Automotive, Café & Takeaway, Education, Fashion, General Retail, Hair & Beauty Services, Health, Home & Trade Services, Professional Services, Real Estate and Restaurants.
The judges also gave several special awards, including an Award for Excellence to Little Kids Academy in recognition for winning the Education Category for three years running.
A Judges Encouragement Award was given to two deserving finalists, Mortgage Choice Menai and the Copperpot Indian Restaurant.
“We congratulate all of the businesses nominated on their success and thank you for supporting this local initiative. We wish you all the best as we head into the busy festive season,” said Mr Walker.
Menai District Sports Awards Celebrate 13 Years of Local Sporting Success
Billy Burke from Aquinas Colts Junior Rugby League Club has been crowned the 2017 Sports Star of the Year at the 13th annual Menai District Sports Awards, beating out a strong field of finalists across athletics, basketball and cricket.
A spectacular awards dinner was held at Club Central Menai to celebrate the event which has been acknowledging the best in local sport across individual and team categories for the past 13 years.
“Our Menai District Sports Awards have a proud tradition of unearthing local stars amongst junior and senior athletes and celebrating their successes from the sporting season. It’s also a chance for us to recognise the significant contribution that sporting clubs and their members make to the community,” said Brian Roberts, Club Central Vice President.
“Since 2004 the Menai District Sports Awards have recognised more than 500 outstanding local sporting clubs, their athletes and future sporting stars. This year a total of 52 nominations were received across individual and team categories,” he said.
Awards were presented across eleven categories ranging from junior and rookie sports stars, senior individuals and teams as well as hard working club representatives and volunteers.
“We congratulate all nominees, finalists, runners up and winners in the 2017 Menai District Sports Awards.
“Club Central is proud to have been recognising the depth of local sporting talent in the Menai District for the past 13 years. The Sutherland Shire has a strong sporting culture and it is great to see the tradition of playing sport being shared by so many and passed on to new generations each year,” Brian Roberts, Club Central Vice President said.
A full round up of winners can be found here.
Club Central partners with Learning Links to support children with learning difficulties
Children and families attending Learning Links Preschool in Peakhurst are set to benefit from a significant grant provided by Club Central Hurstville. Part of the $43,000 funding granted to Learning Links in 2017 will be put towards the replacement of soft fall rubber flooring in the outdoor place area used for children’s therapy and motor skill development.
Club Central has been a proud advocate and supporter of Learning Links for many years, said Learning Links CEO, Birgitte Maibom.
“Learning Links is a not-for-profit charitable organisation where limited funding is available to help children with learning difficulties and disabilities. The ongoing support from clubs such as Club Central, enables Learning Links services to reach a wider group of children and assists us in upgrading our centre’s facilities.
“The Club Central grant will fund the surface replacement at our Learning Links Preschool. This is a vital space used for gym groups, therapy sessions and to help build children’s motor, sensory and social development,” said Ms Maibom.
The Learning Links Preschool is an inclusive preschool where children of all abilities learn alongside each other. The Preschool provides therapeutic activities and sessions to promote skill development for all children.
“Club Central’s support greatly assists the work Learning Links provides to the community. Club Central is just as committed to our mission to help provide families with the support, skills and services to enable their children to reach their potential as we are and we’re grateful for its ongoing support,” said Ms Maibom.
“Club Central has been proudly supporting Learning Links for ten years with grants totalling more than $245,000. We’ve seen the difference that Learning Links makes in the community in that time. The programs and facilities offered by Learning Links are supporting our next generation with essential development skills that will help them reach their full potential now and into the future,” said Mike Walker, Chief Executive Officer, Club Central.
Learning Links is a not-for-profit charitable organisation established in 1972 by parents concerned about the lack of appropriate education and support services for children with learning difficulties. Learning Links work with these children, their families and schools offering tailored programs and services to improve the children’s learning, wellbeing and participation helping them reach their full potential.
Club Central and Zonta get stuffing for Breast Cancer
Staff from Club Central volunteered to help create Zonta Breast Care Cushions to bring comfort to breast cancer patients during Breast Cancer Awareness month in October.
On Thursday 12 October Club Central staff helped stuff and stitch the Zonta Breast Care Cushions, small hand-made cushions that fit neatly under a patient’s arm post-surgery to protect sensitive scars and avoid accidental but painful knocks.
The Zonta Breast Care Cushion is the brainchild of Ann Selle OAM, a member of the Zonta Club of Botany Bay. The cushions have been funded by Club Central for the past five years with an annual grant of $3,000 through its ClubsGRANTS program. The grant also funds the production of an information booklet for patients with information from trained Breast Care Nurses.
“Thanks to the huge amount of volunteer hours put in by the Zonta club members, the cost of this amazing initiative is not significant, however it has an enormous impact on the lives of women and men going through breast cancer treatment,” said Sandra Coogan, Director of Club Central.
“We are pleased to provide the funds for these cushions so they can be given away free to patients. The stitching and stuffing day is also a great way for Club Central staff to get involved in a program that’s making a big difference in our local community and helps promote breast cancer awareness this month,” she said.
It’s estimated that several hundred thousand of the u-shaped cushions have been distributed to breast cancer patients by Zonta Clubs across Australia and internationally.
“The idea for the breast care cushion came in 1994 when I saw a friend going through treatment for breast cancer. Our Zonta volunteers from the St George and Sutherland Shire have created more than 10,000 of these cushions over the past 23 years. It’s a great example of something small that continues to make a big difference many years later,” Ann Selle said.
“We stuffed and stitched around 50 cushions with the help of Club Central staff, which is about a two-month supply for patients in St George Hospital, St George Private Hospital and Sutherland Hospital,” she said.
If you know someone who would benefit from a Zonta Breast Care Cushion, contact the Zonta Club of Botany Bay on email@example.com.